Terms & Conditions

ANVIL3D is a 3D printing service. We manufacture the model you give us.

We do not provide design, CAD, modelling, engineering, mesh repair or file repair as part of the printing service. If a model needs fixing before it can be printed, that work is yours to do or to have done — we’ll tell you what’s wrong where we can see it, but making a model printable is not the service we sell.

This isn’t reluctance. Design and manufacturing are different trades, and a printer quietly “fixing” somebody’s geometry is how a part comes back the wrong shape with nobody able to say who changed it.

Upload an STL, 3MF or OBJ. A 3MF carries the print settings from your own slicer, so if you have a profile you want kept, that format is the one that preserves it — but it isn’t required.

Our site measures and slices your file to price it and to print it. That is a manufacturing step, not an approval: uploading a model does not mean we have checked its dimensions, clearances, wall thickness, strength or fit, or that we agree it will do the job you have in mind.

You keep ownership of your design. Sending us a file does not transfer any intellectual property in it. We don’t share your files with other customers, sell them, or print your design for somebody else. By ordering you confirm you have the right to have the design manufactured.

Manufacturing decisions are ours: which machine, orientation, supports and where they go, seam placement, how parts sit on the plate, nozzle, and the ordinary printer settings that go with all of that. We remove supports and do the basic cleanup, and we look at the part before it goes out.

Where you choose settings yourself — a finish, ironing, a custom profile, or asking us to keep the settings embedded in your 3MF — those become part of what you ordered. Choosing a technical option doesn’t guarantee a particular engineering outcome.

What you can pick on the quote page is what we can print. Colours marked as loaded are on the machine now; anything else is a special order.

A special order carries a one-off sourcing charge, shown before you pay, and adds days while the spool arrives. That charge covers buying it in and the wait — it doesn’t buy you the spool, which stays here and gets used for other orders unless we agree something different in writing.

Textured build plates change the face of the part touching the plate. They are not a finish applied to the whole object. Any extra cost is in the checkout price.

Filament colour varies slightly between batches, and we can’t guarantee an exact match to a previous order or to a screen.

The quote is worked out from your model and your settings: estimated print time, the filament actually used including purge waste, the material you chose, quantity, colour changes, any finish, and priority if you pick it. A $6.00 setup fee applies per order, and the minimum order is $20.00.

The price confirmed at checkout is the price for that order. Print time is an estimate taken from your model at your settings and is fixed when you pay. We don’t add charges afterwards. If it turns out a file can’t be manufactured as submitted, we contact you — we don’t quietly change the price.

Payment is by card through Stripe, or through PayPal. Your card details go to them, never to us. Payment normally clears before production starts; once it does your order joins the queue, which is not the same as the printer starting immediately.

We’ll manufacture what you ordered, at the scale you ordered it. FDM printing has characteristics that are normal rather than faults: visible layer lines, small dimensional variation (about ±0.2–0.5 mm), rougher surfaces where supports touched, a seam line up the side, slight colour differences between filament batches, parts being stronger across layers than between them, and limits on very fine detail.

None of that is a licence for a bad print. If something is outside what the process normally produces, tell us — that is a manufacturing problem and section 11 covers it.

If a dimension actually matters to you, say so before you order. We can often do something about it; we can’t do anything about it afterwards.

We’re responsible for manufacturing what you ordered. You are responsible for the design being right.

Wrong dimensions, holes that are the wrong size, not enough clearance, parts that don’t mate, walls too thin, text too small to render, geometry that won’t survive the job — if we correctly printed the file and configuration you gave us, those are design problems rather than manufacturing faults.

The same goes for uploading the wrong revision, picking the wrong colour, material, quantity or scale. Printing the right version afterwards is a new job rather than a free reprint. We’ll always look at it with you first.

None of this affects rights you have under Australian Consumer Law, which we can’t contract out of and aren’t trying to.

The production estimate shown when you order — currently around 5 working days, or 3 with priority — is our target, not a guaranteed completion date. Big orders, very long prints, multi-colour work, a machine fault, a failed print, a busy week or a material that has to come in can all move it.

That estimate is production time. It does not include the post. Transit is on top, and the carrier’s estimate is theirs rather than ours.

Priority buys you a place nearer the front of the queue and a shorter production estimate. It is not a guaranteed delivery date and it doesn’t speed up the carrier. If we take the priority charge and then can’t give you the priority service, we’ll refund the difference.

If something slips meaningfully, we’ll tell you rather than let you find out by waiting.

Postage is priced before you pay. We dispatch once the order is made, checked and packed, and we’ll pass on tracking where the carrier gives us a number. Please give us an address you can actually receive a parcel at — a wrong address is the one thing we can’t fix from here.

If a parcel arrives damaged, doesn’t arrive, or isn’t what you ordered, tell us. We’ll look into it with the carrier and sort it out. We’re not going to tell you it stopped being our problem when it left the building.

For collection, wait until we email to say it’s ready and we’ll arrange a time. Production estimates apply the same way.

Before we start printing it: cancel for a full refund. Production of a part begins when we start manufacturing that part — not when the order arrives, and not when it joins the queue.

Once it’s printing: a custom part can’t be resold, so we don’t normally refund a change of mind, an order placed by mistake, or the wrong revision being uploaded, where we’ve correctly made what was ordered. That is about change of mind specifically — it is not a statement about your statutory rights, which are untouched.

Orders with several parts: one part starting doesn’t lock the rest. Anything not yet in production can still be cancelled and refunded.

A special-order sourcing charge may not be recoverable once the material has been ordered in. If that applies we’ll say so and show you the figure rather than deducting it quietly.

If a print fails on our side — the printer, the material, the process, something we did — the failed attempt is our cost. Reprinting it to complete your original order costs you nothing.

That is not the same as every reprint being free. Another copy is a new print. A corrected version of your model is a new print. Those are new jobs, priced as jobs.

If we got it wrong — wrong material, wrong colour, wrong quantity, the wrong file printed, a genuine defect, or we simply failed to make what you ordered — tell us and we’ll put it right. What that looks like depends on the situation and on your rights: it might be a reprint, a replacement or a refund, and it’s not our unilateral choice.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law.

A file you uploaded for a quote and never ordered is deleted 7 days later. A file behind an order is deleted 30 days after that order is finished, cancelled or refunded — unless you asked us to keep it.

Ticking “keep my files” at checkout, or saving the print to your account, means we hold on to it so you can order it again. You can delete it yourself at any time from the track-order page or from Saved prints in your account.

Deleting a file never deletes the order. We keep the record of what was made, for invoices and for our own accounts. The privacy page sets all of this out in detail, including what sits in backups.

Getting in touch. We may email you about your order — a file we can’t print, a question we need answered to make it, material availability, a delay, progress, collection, tracking, or anything to do with payment. Please give us an address you read.

Work we can’t take. We may decline or cancel an order we can’t reasonably manufacture — a file that won’t slice, a process or material we don’t have, something unlawful, or something we think is unsafe to make. If we cancel work we haven’t supplied, you get that money back.

Liability. We’re responsible for manufacturing your order properly and for the consequences of getting that wrong. We aren’t responsible for a design being unsuitable for what you intended, or for how a part is used once you have it — including normal wear, UV fading or heat distortion outdoors or in a hot car, which we’ll advise on but can’t control. Ordinary prints are not certified for safety-critical use — anything where failure could hurt somebody — unless we’ve specifically agreed that in writing. None of this limits rights that cannot lawfully be limited.

Changes. These terms can change, in writing, and email counts. Changes apply to future orders: the version you agreed to at checkout is the one that governs your order, and it’s recorded against it.